D365 CSE

Customer Service helps agents solve cases faster, automate resolution and avoid escalations allowing more time for high-value interactions.

Dynamics 365 Customer Service Enterprise

User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Customer Service Enterprise for more complex, configurable, and intelligent capabilities, Customer Service empowers businesses to provide a branded, personalised self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.
Customer Service Enterprise users are entitled with Customer Service Insights capabilities.
SKU - Base License

Dynamics 365 Customer Service Enterprise Device

Customer Service Device licenses are full devices – they include the same rights as the equivalent user license, except that access is limited to only the licensed device.
Customer Service Enterprise for more complex, configurable, and intelligent capabilities, Customer Service empowers businesses to provide a branded, personalised self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.
Customer Service Enterprise users are entitled with Customer Service Insights capabilities.
SKU - Base License

Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

Attach user subscription offering for Dynamics 365 Customer Service Enterprise.
Customer Service Enterprise for more complex, configurable, and intelligent capabilities, Customer Service empowers businesses to provide a branded, personalised self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.
Customer Service Enterprise users are entitled with Customer Service Insights capabilities.
SKU - Attach License
Prerequisite
Requires qualifying Dynamics 365 base license