D365 Customer Service - Standalone Apps

Dynamics 365 Customer Service Insights

User subscription that includes Dynamics 365 Customer Service Insights.
Dynamics 365 Customer Service Insights helps both agents and customer service managers make better decisions and proactively improve customer satisfaction by using artificial intelligence (AI) and analytics capabilities for Customer Service and Omnichannel.

Dynamics 365 Virtual Agent for Customer Service

Tenant license that includes Power Virtual Agent and Dynamics 365 Customer Service Insights.
Virtual Agent for Customer Service empowers customer service teams using AI generated insights from Customer Service Insights to easily create powerful bots using a no-code graphical interface in Power Virtual Agents to drive toward automation.