D365 Customer Voice

Customer Voice is a feedback management solution that empowers everyone in the organisation to develop enterprise-grade surveys to collect timely feedback from key customers across channels.

Dynamics 365 Customer Voice

Customer Voice is licensed per tenant, with capacity entitlements based on the number of responses that distributed surveys receive.
Survey respondents do not need to be licensed. Only the survey designer/editor must be licensed for the tenant.
Customer Voice is included with Sales Enterprise, Customer Service Enterprise, Field Service, Marketing, Human Resources, and Customer Insights.
Entitlements
• 2K Responses/tenant/month
• Includes survey and analytics capabilities

Dynamics 365 Customer Voice Add-On

Any Customer Voice users can buy additional response packs (in packs of 1,000 responses/tenant/month) as needed.
NOTE
A qualifying Dynamics USL is required to access Dynamics 365 Customer Voice features and capacity.

Dynamics 365 Customer Voice USL

User license for Dynamics 365 Customer Voice Add-On.